Unlikely Professionals — Operations Workflow Charts

01 Project Lifecycle

End-to-end flow of a certification project from initial request through final delivery and invoicing. Each stage represents a discrete pipeline status in Supabase with clear entry/exit criteria.

Client Portal

Intake via Entirely portal Action Center. AI auto-enriches submissions with geocoding, jurisdiction lookup, certifier routing, forms detection, and timeline estimation. Project record created in Supabase.

Gate Logic

Filled nodes are gates requiring human decision. SOW Confirmed locks scope. Ready for Cert requires all photos, logs, and RFIs resolved.

Scheduling

Scheduling managed in Entirely Day View. Scheduler assigns date, time, and field tech. Daily schedule delivered to field team via WhatsApp at 6:00 AM ET.

Invoicing

Invoiced is now a distinct status. Stripe invoices generated from SOW line pricing via VPS API. Payment tracked via webhook.

02 Certification Pipeline

Swim-lane view of the certification process showing handoffs between actors. The pipeline runs entirely on the VPS — no external services except Gmail for delivery and Supabase for state.

VPS Pipeline

Entire pipeline runs on a dedicated private server. No cloud functions, no external integrations for processing. WeasyPrint + Jinja2 generates PDFs server-side. Confidence routing determines send path.

Routing

Account determines recipients. Each branch account has distinct routing rules mapping to specific recipient lists.

Certifier Selection

MD Anne Arundel + Montgomery → Diehl (Architect). All other MD + VA + CT → Valerio (PE). Anne Arundel CCs county office.

File Storage

Per-project directories
organized by category:
Certs · Photos · Drive Logs
Permits · Other

03 System Architecture

Integration map showing all services, their connections, and data flow direction. The VPS is the operational center — Supabase is the sole source of truth, Stripe handles billing, Gmail handles delivery, and the Entirely portal manages all workflow.

VPS Consolidation

All operational services on a single Hostinger KVM4 (16GB RAM). 4 Docker containers, Caddy reverse proxy with auto-TLS.

Data Sovereignty

Supabase (sole SoT) + local file storage (56 GB) + Hostinger daily snapshots. Redis for job queue. All data writes go through supabase_write_service.

57 API Routes

Cert gen (22), calendar (11), file ops (5), cert delivery (2), plus Supabase sync, PMS archive, email, and system health.

04 Document Generation

How a Scope of Work drives modular document assembly. SOW lines activate division modules, which compose into a multi-document certification package. Conditional logic determines which companion documents are generated.

Modular Assembly

Each division is a self-contained template block. The SOW activates divisions; inactive ones are omitted entirely. No empty sections.

Add-On Convergence

ADD-SLAB can be triggered by both UND-SLAB and WTR-BSMT simultaneously. Quantities combine but sources are tracked separately in the report.

Photo Scaling

Grid auto-sizes: ≤25 photos = 1 page (5×5), 26–40 = 2 pages, 41–60 = 3 pages. Formula: 4 general + Σ(per-unit min × qty).

HTML-First

Architecture decision (Feb 2026): generate HTML, serve via Caddy, convert to PDF only for email delivery. Browser viewing is the primary consumption path.

05 Division & Product Matrix

Complete inventory of inspection products organized by division. Each division carries an identity color used throughout the document system — in module tags, photo badges, and companion document indicators.

06 Stakeholder & Integration Map

Who touches what, when, and through which systems. Shows the collaboration network between internal operations, field technicians, professional certifiers, contractor clients, and jurisdictions.

Lean Team

Two-person operational team: Dustin (operations, cert review, delivery) and Darius (field inspection, data collection). Certifiers are contract professionals. Claude Code automates builds and ops.

Account Routing

Each of the 5 branch accounts has distinct email recipients. Routing is deterministic via account record IDs — no fragile text matching.

Certifier Routing

State + jurisdiction determines certifier. MD Anne Arundel and Montgomery → Diehl (Architect). All other → Valerio (PE). Three state licenses.

Client Relationship

Unlikely performs third-party inspections for foundation repair contractors. The contractor is the client; the homeowner is the property owner on the cert. Unlikely never deals with homeowners directly.